Flexible options for unforeseen circumstances
At new.cowebinars.com, we understand that unforeseen circumstances may lead to the cancellation or rescheduling of a webinar. Our commitment is to provide you with flexible options in such situations. Please review our updated refund policy:
Access to Live webinar joining links, Transcripts, Downloadable recorded sessions, and Webinar slides/Handouts is facilitated through the new.cowebinars.com app, as specified in the invoice.
If registrants encounter any issues or face difficulty accessing any of the mentioned content, we encourage them to reach out to our customer support team on a real-time basis.
Please note that new.cowebinars.com cannot be held responsible if a registrant encounters challenges in gaining access to the purchased material, webinar, or related services.
new.cowebinars.com shall not be liable for any failure, cancellation, reschedule, or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
In the rare event of a webinar cancellation or rescheduling due to factors beyond our control, such as insufficient registrations, speaker illness, or force-majeure events, attendees will be notified 24 hours before the scheduled start time by our webinar team via call and email.
If a webinar is canceled, it may be rescheduled, and attendees will promptly receive the new date. We also reserve the right to substitute the current webinar with another webinar at a different time, date, or conducted by a different speaker.
For Cancellations or Rescheduling, we offer the following options:
Attend the same webinar at a newly rescheduled date and/or time.
Access the same webinar stream (1-Time Recording) if the new date is inconvenient.
Choose a different webinar of equal value at a future date.
Exchange for on-demand recordings (past events) totaling the original amount paid.
If a registrant opts for a refund, we can initiate the refund exclusively in the form of a Credit Voucher valid for 12 months, equal to the original amount paid.
At new.cowebinars.com, we are committed to delivering a seamless webinar experience. However, it's important to note the following:
While we make every effort to ensure a smooth experience, we cannot be held responsible for technical problems that may arise on the registrant's end.
Additionally, while we strive for excellence in every webinar, new.cowebinars.com cannot be held responsible for technical issues originating from the speaker's end.
Our registration process is designed for simplicity, allowing users easy access to their preferred webinars. However, in the unlikely event that an incorrect webinar product is selected or an incorrect number of participants is added during the purchase, kindly note the following:
While we strive for a user-friendly experience, new.cowebinars.com cannot be held responsible for instances where an incorrect product or participant count is selected during the registration process.
In such cases, a refund can only be issued in the form of a Credit Voucher. This voucher will be valid for 12 months and will be equivalent to the original amount paid.
Our customer support team is here to assist you with any refund, cancellation, or rescheduling questions.
661 336 9555
Primary Support
661 336 9565
Alternative Line
Email Support
Written assistance
